Keeping your customer happy is the most fundamental marketing initiative you can launch.

I visited with Ron Sukenick, author, speaker, consultant and co-creator of “LittleRox”.

My guests, Jay Deragon and Carter F Smith co authored the book, The Emergence of the Relationship Economy is a book that all networkers and relationship builders need to read. Two of the 4 authors share their passion for the social networking that’s taking place.

I interviewed Rob Peters, Senior Manager for Capgemini Financial Services, USA. Rob’s #1 Value is “To Make A Difference Through Collaboration”

This segment features my interview with Mark Waltzoni, expert, trainer and coach in the area of leadership and change.

David Houle is futurist, a guy that can see around the corner. He helps businesses navigate the state of constant change we are now in…called The Shift Age.

Our guest on this segment of The Smallbiz Brain is an expert in the area of understanding and designing online customers needs and experience. Ryan Donahue was a founding member of the PayPal design and user research group, and played a key role in defining the customer experience for many of PayPal’s most successful products.

Recently, Ryan launched a new company—-he’s the founder of Hour Town, a unique, integrated online scheduling and marketing software platform for small business.

Joining us online to tell us more about this new line of services is Ryan Donahue, founder of Hour Town….

Steve Mullen is an expert in PR and most specifically, “SEO PR” where he leverages his knowledge of search online into effective public relations strategies for his clients.

When it comes to marketing in the 21st century, no body does it better them Viral Marketing strategies David Meerman Scott. Viral marketing success.

I interviewed Andy Feld, author of Simple Happy…he’s become an expert in finding happiness.