Joining us on this segment is Bill Odell-he’s the Vice President of Marketing at Helpstream-the company provides a unique social customer service and relationship management system for its clients, covering many of their customer service requirements in a single customer engagement platform.

Our guest on this segment spent more than 30 years as a top executive and business owner in the newspaper industry, ultimately starting his own company that published weekly newspapers in suburban Milwaukee, Wisconsin. Today, Tom Krekel runs the New Mexico franchise for Renaissance Executive Forums-an international company dedicated to helping top executives accelerate positive change in their businesses and in their lives.
This unique system revolves around a “peer advisory board process” and leverages the collective experience of and expertise of the Forum members to the benefit of a particular individual.

Our guest on this segment is the founder and CEO of Sogistics Corporation, an internationally-known firm focusing on sales productivity improvement. Over 20 years decades, Marc Miller has helped organizations to understand, connect, and add value to their customers’ strategies as a way to drive more profitable sales growth.

If you’re curious about how to build a loyal, dedicated team of employees with low turnover rates, high job satisfaction metrics—-all this in the Pizza Business—-our guest on this segment can help. Dave Melton joined Dominos Pizza as a delivery person in 1982, then opened his first franchise unit in 1990—-and has never looked back.

Our guest on this edition is a celebrated leader in the world of executive coaching. Terry Ostrowiak’s career in coaching, training and personal development spans over 40 years and includes experience in more than 26 countries.

He’s been a featured speaker at many international conferences, ran one of the most successful independent Dale Carnegie© operations in the world from his base, in Johannesburg, South Africa—-and he’s the founder of Quantum Leap—-the company provides Master Coaching services providing resources and coaching services to Small Business Owners around the globe.

Our guest on this segment says the vast majority of business owners don’t really understand their financial information—and what their financial statements are capable of telling them.

Steve Wilkinghoff is a Chartered Accountant who has worked with hundreds of businesses over the last 15 years. The vast majority of his career has been spent helping small business owners understand and improve their business, and in the process improve their lives. He’s the author of Found Money—Simple Strategies for Uncovering the
Hidden Profit and Cash Flow in Your Business…

Dr. Charles Ehin is a recognized management and innovation dynamics authority.
An Emeritus Professor of Management at Westminster College in Salt Lake City, USA, Dr. Ehin has authored several groundbreaking management books, including Unleashing Intellectual Capital (Butterworth-Heinemann, 2000), which details how human nature supports or undermines workplace collaboration and innovation, and Hidden Assets: Harnessing the Power of Informal Networks (Springer, 2004), which explains why people can be physically controlled but not managed.

Our guest on this segment believes that effective public relations is the most versatile, cost-effective component of a successful marketing program. Pat Harriman is the founder of The Harriman Group-her company is a full-service public relations agency that designs high- impact PR programs based on the “3Bs” PR strategy—Build the Base, Build the Buzz, Build the Brand.

John Hayes has worked in the franchise community as a consultant, franchisee and franchisor since 1979. He is the author of several franchise-related books and countless articles that have appeared in media worldwide. Dr. Hayes has served as an advisor to franchisors, franchisees and small business owners internationally. His areas of expertise include management development, marketing, customer service, training, and strategic planning.

Dave Larson has spent nearly 40 years as an entrepreneur and worked for such major corporations such as DuPont, American Express, Kodak, Gerber Scientific and Agfa.

He’s the author of several books and sought-after for his expertise in marketing, promotions, sales, distribution and operations. Today David is the President and Co-founder of the Small Business Company. Founded in November 2002, —- the company provides affordable and powerful products (books and interactive CDs) and services to over 50 million small and home based business owners.