No one said running a business would be easy, and the truth is, dealing with payroll can be a real pain in the neck. But there are some ways to make the processes easier.

Consulting Guru William McKnight joins the Smallbiz Brain to share his insights and preview his latest book.

Susanne Paling is She is the principal consultant of Sales Management Services, and the author of The Accidental Sales Manager: A Survival Guide for CEOs (or owners or presidents) Who Find Themselves Managing Salespeople.

Joining us on this segment is Bill Odell-he’s the Vice President of Marketing at Helpstream-the company provides a unique social customer service and relationship management system for its clients, covering many of their customer service requirements in a single customer engagement platform.

Our guest on this segment spent more than 30 years as a top executive and business owner in the newspaper industry, ultimately starting his own company that published weekly newspapers in suburban Milwaukee, Wisconsin. Today, Tom Krekel runs the New Mexico franchise for Renaissance Executive Forums-an international company dedicated to helping top executives accelerate positive change in their businesses and in their lives.
This unique system revolves around a “peer advisory board process” and leverages the collective experience of and expertise of the Forum members to the benefit of a particular individual.

Our guest on this segment is the founder and CEO of Sogistics Corporation, an internationally-known firm focusing on sales productivity improvement. Over 20 years decades, Marc Miller has helped organizations to understand, connect, and add value to their customers’ strategies as a way to drive more profitable sales growth.

If you’re curious about how to build a loyal, dedicated team of employees with low turnover rates, high job satisfaction metrics—-all this in the Pizza Business—-our guest on this segment can help. Dave Melton joined Dominos Pizza as a delivery person in 1982, then opened his first franchise unit in 1990—-and has never looked back.

Our guest on this edition is a celebrated leader in the world of executive coaching. Terry Ostrowiak’s career in coaching, training and personal development spans over 40 years and includes experience in more than 26 countries.

He’s been a featured speaker at many international conferences, ran one of the most successful independent Dale Carnegie© operations in the world from his base, in Johannesburg, South Africa—-and he’s the founder of Quantum Leap—-the company provides Master Coaching services providing resources and coaching services to Small Business Owners around the globe.

Our guest on this segment says the vast majority of business owners don’t really understand their financial information—and what their financial statements are capable of telling them.

Steve Wilkinghoff is a Chartered Accountant who has worked with hundreds of businesses over the last 15 years. The vast majority of his career has been spent helping small business owners understand and improve their business, and in the process improve their lives. He’s the author of Found Money—Simple Strategies for Uncovering the
Hidden Profit and Cash Flow in Your Business…

Dr. Charles Ehin is a recognized management and innovation dynamics authority.
An Emeritus Professor of Management at Westminster College in Salt Lake City, USA, Dr. Ehin has authored several groundbreaking management books, including Unleashing Intellectual Capital (Butterworth-Heinemann, 2000), which details how human nature supports or undermines workplace collaboration and innovation, and Hidden Assets: Harnessing the Power of Informal Networks (Springer, 2004), which explains why people can be physically controlled but not managed.